How to Retain staff in Growing Global Markets |
How to Retain staff in Growing Global Markets
How do we retain our most important asset – our people? If we think about the benefits of an engaged and positive workforce, this generally falls into meeting and aligning four key areas. We should always ask ourselves:
Education / Training – Do our people have the skills and competencies?
Communication – Is it clear what is being asked of people?
Reward – How will success be recognised?
Measurement – Are there clear metrics, goals, milestones and evidence to achieve the objectives?
Education / Training
Individuals should be made to feel they operate in an environment which enables them to learn and grow. People are hired with a particular skill set and, if we are sensible, we commit to a long-term plan for their development. Some may leave and use all the training in another organisation, but every penny spent on giving staff more meaning and effectiveness to their work will result in greater personal and corporate performance. Not least because those companies that train well tend to hang on to their best people.
Communication
If managers are responsible for directing the effort to achieve corporate aims, they should clearly explain to individuals what is required and expected of them, and practically how their role fits into the 'big picture'. Employees should be encouraged to recognise, accept and buy into the vision and strategy. A common complaint made by staff is that they are neither told nor consulted enough.
Reward
Employees should be made to feel a sense of equality in the way they are treated, recognised and rewarded. Rewards need to be applied within a consistent framework, commensurate with the achievement, and ideally include an element of choice.
Measurement
You can't succeed if you don't know what you are being asked to achieve. And you can't celebrate (vital for motivation) unless you know when you've scored - which could be launching the product, gaining customer commitment, taking the order, signing the contract etc. Reaching an important milestone should be measured, acknowledged and rewarded accordingly.
It is often said ‘people are the most important asset’. If organisations were to focus more critically on the issues above, the economic rewards could be significant.
Adam Walker – Director Redline Group |
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